Shipping policy
Shipping policy
Free Shipping in the U.S.
We are currently shipping to:
- Customers within the United States and U.S. territories
- Including P.O. Boxes.
- All US Military bases, APO/FPO
- Puerto Rico, Guam, and U.S. Virgin Islands.
Spellbound Elegance does not ship to customers outside the United States at this time
All orders are processed within 1 to 2 business days, after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping takes 2-7 business days on orders shipped from the U.S.
Domestic Shipping
Order status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@spellboundelegance.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes.
Refunds, returns, and exchanges
Please review our "Return Policy."
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@spellboundelegance.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any questions, please don't hesitate to contact us at contact@spellboundelegance.com.